Returns & Exchanges
At Maison Nakamoto, we strive for perfection in every silhouette; however, if your selection is not quite right, we accept returns of unworn items within 14 days of delivery. All garments must be returned in their original packaging with all security tags and brand labels intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in their original Maison Nakamoto box and include the printed return slip provided in your digital confirmation.
Complimentary Collection
Affix the prepaid shipping label to the exterior of the package and schedule a courier pickup or drop it off at an authorized shipping location.
Quality Review & Refund
Once our atelier inspects the returned pieces, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing